Terms & Conditions

Yunix Mobile Detailing
ABN: 70 631 153 171
Gold Coast, Queensland, Australia
Email: contact@yunixdetailing.com
Phone: 0486 104 800

By booking a service with Yunix Mobile Detailing, you agree to the following Terms & Conditions. Please read them carefully before confirming your appointment.

1. Payment Terms

Payment is due in full upon completion of the service. We accept the following payment methods:

Cash
Card (credit/debit)
Bank transfer
Osko (PayID)

Invoices must be settled on the day of service unless a prior written arrangement has been made. Failure to pay may result in the matter being referred to a debt recovery service.

2. Cancellations & Rescheduling

We understand that circumstances change. We ask that you provide a minimum of 24 hours' notice if you need to cancel or reschedule your appointment.

Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the booked service value.
No-shows (failure to be present or provide vehicle access at the scheduled time) may be charged the full service amount.
Rescheduling requests made with adequate notice will be accommodated subject to availability at no additional charge.

3. Weather-Related Cancellations

As a mobile detailing service, our work is conducted outdoors or at your location. In the event of severe weather conditions (including heavy rain, storms, or extreme heat) that make it unsafe or impractical to perform the service, Yunix Mobile Detailing reserves the right to reschedule the appointment at no cost to the customer.

We will notify you as early as possible and work with you to find a suitable alternative time.

4. Late Arrivals

If you are not present or your vehicle is not accessible at the scheduled appointment time, a grace period of 15 minutes will be observed. After this time, the appointment may be treated as a no-show and the cancellation policy will apply.

If you anticipate being late, please contact us as soon as possible on 0486 104 800.

5. Vehicle Access Requirements

It is the customer's responsibility to ensure that the vehicle is accessible and available at the agreed time and location. This includes:

Providing keys or access to the vehicle if you will not be present
Ensuring the vehicle is parked in a suitable location with adequate space for our team to work safely
Ensuring access to a power outlet and water supply where required (if applicable to your service)

Failure to meet these requirements may result in the appointment being rescheduled or cancelled, and the cancellation policy may apply.

6. Additional Charges for Excessively Dirty Vehicles

Our pricing is based on vehicles in a standard condition. Vehicles that are excessively dirty, heavily soiled, or require significantly more time and product than anticipated may incur additional charges.

Where possible, we will advise you of any additional costs before commencing work. By proceeding with the service, you agree to pay any additional charges that arise from the condition of the vehicle.

7. Limitations of Service

While we take great pride in delivering premium results, Yunix Mobile Detailing cannot guarantee the complete removal of the following:

Permanent or set-in stains (fabric, carpet, leather, or plastic)
Persistent odours (including smoke, mould, or pet odours)
Scratches, swirl marks, or paint imperfections
Faded, oxidised, or sun-damaged paint
Damaged, cracked, or deteriorated interior materials
Neglected interiors or exteriors that have not been maintained over an extended period

Our team will always communicate realistic expectations prior to commencing work. Results will vary depending on the condition of the vehicle.

8. Pre-Existing Damage

Yunix Mobile Detailing is not liable for any pre-existing damage to your vehicle, including but not limited to scratches, dents, chips, cracked trim, worn upholstery, or mechanical issues.

We recommend conducting a walk-around inspection of your vehicle prior to the commencement of any service. Any pre-existing damage noted by our team will be communicated to you before work begins.

9. Customer Responsibility — Valuables & Personal Belongings

Customers are responsible for removing all valuables, personal belongings, and important documents from the vehicle prior to the service. Yunix Mobile Detailing accepts no responsibility for any loss, damage, or theft of items left in the vehicle during the service.

10. Photography & Marketing

Yunix Mobile Detailing may take before and after photographs of your vehicle for the purpose of quality assurance, social media, and marketing. Number plates will be blurred or obscured in any publicly shared images to protect your privacy.

By booking our services, you consent to the use of these images. If you do not wish for your vehicle to be photographed, or if you would like previously shared images removed, please notify us in writing at contact@yunixdetailing.com and we will action your request promptly.

11. Liability Limitations

To the maximum extent permitted by Australian Consumer Law, Yunix Mobile Detailing's liability is limited to:

Re-performing the service; or
Refunding the cost of the service

We are not liable for any indirect, consequential, or special loss or damage arising from the provision of our services, including loss of use of the vehicle or any third-party claims.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

12. Safety & Working Environment

Our team reserves the right to pause or cease work if the working environment is deemed unsafe. This includes but is not limited to aggressive behaviour, unsafe locations, or hazardous conditions.

Customers are asked to ensure that children and pets are kept clear of the working area during the service for their safety and the safety of our team.

13. Right to Refuse Service

Yunix Mobile Detailing reserves the right to refuse or discontinue service at any time, including in circumstances where:

The vehicle condition poses a health or safety risk to our team
The customer behaves in an aggressive, threatening, or inappropriate manner
The vehicle is not accessible or suitable for the booked service

In such cases, a call-out or partial service fee may apply.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the provision of our services will be subject to the jurisdiction of the courts of Queensland.

Last updated: May 2026